Return Policy

At Life Fold, customer satisfaction is important to us. If you receive a wrong, damaged, or defective product, you may request a return according to the conditions below.

Return Eligibility

To be eligible for a return, the product must be:

  • Unused, unworn, and unwashed
  • In its original condition
  • Packed with original packaging, tags, labels, or accessories where applicable
  • Reported within the return period after delivery
  • Supported with order details, photos, or video proof if the item is damaged or incorrect

Return Period

Return requests should be made within 30 days of receiving your order. Requests made after this period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return once opened, used, or damaged:

  • Skincare products
  • Hair care products
  • Bath and shower products
  • Beauty and personal care items
  • Oils, serums, scrubs, face wash, shampoo, and conditioner
  • Products without original packaging
  • Items damaged due to customer handling

Fashion items such as dresses or suits must be returned unused, unwashed, and in original condition.

Wrong or Damaged Product

If you receive a wrong, damaged, or defective product, please contact us as soon as possible. Share your order number, product photos or video, and a clear description of the issue. Our team will review your request and guide you through the next steps.

Exchange Policy

Exchanges may be accepted depending on product availability and condition. If the requested replacement is unavailable, we may offer an alternative product or other suitable solution.

Return Shipping

Return shipping charges may apply unless the return is due to a wrong, damaged, or defective product sent by Life Fold. Customers are responsible for packing the product safely for return.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. Approved refunds will be processed according to the original payment method or another agreed method.

Order Cancellation

You may request order cancellation before the order is dispatched. Once the order has been shipped, cancellation may not be possible.

How to Request a Return

To request a return, contact Life Fold support with:

  • Your full name
  • Order number
  • Phone number
  • Reason for return
  • Photos or video proof, if applicable

Our support team will review your request and provide return instructions.